We stand behind our products; knowing that they are the best available. They are guaranteed against material imperfections and construction defects. If you have a problem with any of our products, please contact us and we will endeavour to solve the problem.

We want to keep you as a valued customer and will do all in our power to keep you satisfied with our products.

You should be aware however, that sheepskin is a natural product and that every sheepskin is slightly different from others.

Should you have any problems with any of our products, please contact us first. We will discuss the problem and the possible solutions that we can offer.

To return an unused item, please e-mail us ( duw@medicalsheepskins.com) to get a Return Authorization Number and Instructions. All returns must be post prepaid. The administrative charge for returning unused items, returned in perfect order, is $20.00 - this covers the Shipping & Handling costs + WorldPay fees. Refunds will be credited back to your credit card account.

Before items can be returned for refund, you will need to obtain a Refund Authorization Number and Instructions.

We want to make sure that you receive the product best suited to your need. If you have any questions about our products or their use for medical conditions, please contact us - we are here to assist you!

Call : 1- 800- 463-1985 

Fax : 905- 295- 3816 

Use our Inquiry Form for any query regarding our products.